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You can monitor your level of service to UNFI distribution centers and identify areas where you may be over- or under-shipping using the Fill Rate dashboard. Fill rate is calculated as quantity received divided by quantity ordered. Fill rates over 100% mean you’ve delivered more than was ordered. Fill rates less than 100% mean you’ve delivered less than was ordered. You can see the quantity ordered and quantity received in the Details table at the bottom of this dashboard to understand the numbers behind the fill rate calculation. This dashboard uses UNFI’s Weekly Supplier Service Level report.

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Dashboard scope

The Fill Rate dashboard covers inbound fill rate (supplier to UNFI) for US Conventional distribution centers. Fill rate is reported at the product and DC level. Store-level fill rate is not available in UNFI Insights. If you need fill rate data outside this scope, use the dedicated dashboards for other business lines:
  • Natural Inbound Fill Rate — inbound fill rate for US Natural DCs.
  • Canada Inbound Fill Rate — inbound fill rate for Canada DCs.
  • Canada Outbound Fill Rate — outbound fill rate from Canada DCs to stores.
There is no outbound (DC-to-store) fill rate dashboard for the US in UNFI Insights.

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On-time delivery

UNFI Insights does not have a dedicated on-time delivery dashboard. Late shipments are tracked on the Purchase Orders dashboard instead: the Late POs tile counts open POs whose ETA date is in the past, plus received POs whose ETA date was before the received date. Use that dashboard’s Details table to investigate specific late orders. UNFI Insights does not publish a target fill rate. For a goal threshold that applies to your account, contact UNFIinsights@unfi.com.

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Fill Rate Over Time

This visualization shows how your fill rate has changed over time, so you can gauge the health of your service level.

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Fill Rate overview tiles

These tiles provide high-level information about your fill rate performance and patterns. When you add filters, the tiles display your fill rate percentage for the selected time frame, the total number of orders, and the number of orders that were over- and under-filled.

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Fill Rate by Product, DC

These visualizations display your fill rate percentages by both product and distribution center. Hover on a bar for the exact percentage, or select one to filter the dashboard by product or DC.

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Details

This table provides more granular information to help you put your insights into action. Select a cell to filter the table, or select the three-dot menu, then select Download data to export your data to an Excel file you can share with others. The Details table includes columns such as Service Date (the first date of the week when the PO was supposed to land), Promo Type, Quantity Ordered, Revised Quantity Ordered, Quantity Received, and Fill Rate. For detailed descriptions of every column and filter used on this dashboard, see the UNFI Insights glossary. If you have any questions or experience issues, please reach out to UNFIinsights@unfi.com.