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The Retention dashboard tracks the health of every point of distribution (POD) — each unique store-and-product combination — so you can identify at-risk and lost PODs and take action to retain or regain stores.

Overview tiles

  • New Points of Distribution — Total new PODs gained in the selected time period.
  • At Risk Points of Distribution — PODs where more time than usual has passed since the last order.
  • Lost Points of Distribution — PODs where significantly more time than usual has passed since the last order.
  • Estimated Lost Weekly Sales — Estimated revenue you’ll lose next week due to at-risk and lost PODs, based on those stores’ historical average weekly sales.
  • New Weekly Sales — Estimated additional weekly revenue from new PODs, based on their most recent orders.
  • Net Weekly Sales — New Weekly Sales minus Estimated Lost Weekly Sales.

New and lost points of distribution over time

This chart visualizes trends in your POD gains and losses over the selected time period, giving you a sense of how your products are being added to — or dropping off of — shelves.

POD statuses

  • New: The POD had its first sale (weeks since last sale is zero).
  • At Risk: The time between orders is greater than one standard deviation above average.
  • Lost: The time between orders is greater than two standard deviations above average.
  • Existing: The POD’s first sale was within the last four weeks with only one purchase so far, or the time between orders is within one standard deviation of average.
Note: If a lost POD receives a new order, it moves back to existing status.

Retention details

Product details, chain details

These sortable tables offer further insight at the product and chain level. Select a product or chain name to filter the dashboard by that item.

Store details

This is the most detailed table on the dashboard. Select the export option to download a list your sales team or broker can act on. If you have any questions or experience issues, please reach out to ChexSyncSupport@chexfoods.com.