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Steps

  1. Log in at https://solys.lumidata.com.
  2. Go to Data → Import Data. Importing item descriptions screenshot 1
  3. In the Import dropdown, type item description and select Attributes – Item Description. Importing item descriptions screenshot 2
  4. Click Example File to download the import template. Importing item descriptions screenshot 3
  5. Fill out the template:
    • Do not change headers or column order.
    • If pasting from another document, use Paste Values only — no formatting.
    • No dashes in Item IDs. Make sure leading zeros are preserved.
    • VendorID is not required. Importing item descriptions screenshot 4
  6. Click Choose Files, select your completed file, and click Execute Import. Importing item descriptions screenshot 5

Tracking Your Import

After submitting, you’ll be taken to the Import Queue & Log. Imports process every 30 seconds and move through three stages: Import Waiting Queue → Import Processing → Import Log A SUCCESSFUL status means your item descriptions are now live in the system. Importing item descriptions screenshot 6

Troubleshooting

Importing item descriptions screenshot 7 If you see FAILURE, click the error icon for details. If the message is unclear, submit a ticket to support@gocrisp.com.

Support

Hours: Monday – Friday, 8AM – 4PM Email: support@gocrisp.com