> ## Documentation Index > Fetch the complete documentation index at: https://docs.gocrisp.com/llms.txt > Use this file to discover all available pages before exploring further. # Importing user defined attributes > After submitting, you’ll be taken to the Import Queue & Log. ## Steps 1. Log in at [https://solys.lumidata.com](https://solys.lumidata.com). 2. Go to **Data → Import Data**. Importing user defined attributes screenshot 1 3. In the Import dropdown, type **user** and select the appropriate **User Defined Attributes** option from the list. Importing user defined attributes screenshot 2 4. Click **Example File** to download the import template. Importing user defined attributes screenshot 3 5. Fill out the template: * Do not change headers or column order. * If pasting from another document, use **Paste Values** only — no formatting. * No dashes in Item IDs. Make sure leading zeros are preserved. Importing user defined attributes screenshot 4 6. Click **Choose Files**, select your completed file, and click **Execute Import**. Importing user defined attributes screenshot 5 ## Tracking Your Import After submitting, you’ll be taken to the **Import Queue & Log**. Imports process every 30 seconds and move through three stages: **Import Waiting Queue → Import Processing → Import Log** Importing user defined attributes screenshot 6 A **SUCCESSFUL** status means your User Defined Attributes are instantly visible on your items. Importing user defined attributes screenshot 7 ## Troubleshooting If you see **FAILURE**, click the error icon for details. If the message is unclear, submit a ticket to [**support@gocrisp.com**](mailto:support@gocrisp.com). ## Support **Hours:** Monday – Friday, 8AM – 4PM **Email:** [support@gocrisp.com](mailto:support@gocrisp.com)